Choosing the right incident management tool is crucial for minimizing downtime, streamlining response processes, and keeping your business running smoothly. In 2025, organizations face increasingly complex IT environments that demand sophisticated incident management tools and incident reporting tools to maintain operational excellence.
Modern incident management platforms have evolved beyond simple ticketing systems to become comprehensive solutions that integrate artificial intelligence, automation, and advanced analytics. These tools help IT teams detect, prioritize, and resolve incidents faster while providing valuable insights for continuous improvement.
What Is an Incident Reporting Software?
Incident reporting software is a specialized tool designed to help organizations efficiently document, manage, and analyze unexpected events or issues that disrupt normal operations. These incidents can range from IT system outages and security breaches to workplace accidents and compliance violations. The primary goal of incident reporting software is to streamline the process of capturing incident details, ensuring that all relevant information is recorded and accessible for further analysis and action.
Key features of incident reporting software typically include:
-
User-Friendly Reporting Interfaces: These interfaces allow users to easily submit incident reports, often through customizable forms that capture all necessary details about the event.
-
Automated Alerts and Notifications: The software can automatically notify relevant personnel or teams about an incident, ensuring a swift response. This feature often includes escalation protocols to alert higher management if the incident is not addressed promptly.
-
Centralized Incident Database: All reported incidents are stored in a centralized database, making it easy to retrieve and review past incidents. This helps in identifying patterns or recurring issues that may need more comprehensive solutions.
-
Analytics and Reporting Tools: These tools provide insights into the types of incidents occurring, their frequency, resolution times, and other metrics. This data is crucial for improving processes and preventing future incidents.
-
Integration Capabilities: Incident reporting software often integrates with other systems such as IT service management tools, customer relationship management (CRM) systems, and enterprise resource planning (ERP) systems to provide a holistic view of the incident’s impact on the organization.
-
Workflow Automation: This feature helps in automating the steps involved in incident management, from initial reporting to resolution, ensuring that incidents are handled consistently and efficiently.
-
Compliance Management: Many incident reporting tools include features to help organizations comply with regulatory requirements by ensuring that incidents are documented and managed according to legal standards.
The benefits of using incident reporting software include improved response times to incidents, better compliance with regulatory requirements, enhanced ability to analyze and learn from incidents, and overall increased operational efficiency. By providing a structured approach to incident management, these tools help organizations minimize the impact of disruptions and maintain continuity in their operations.
25 Incident Management Reporting Tools in 2025
In this article you can find out the best Incident Management Reporting Tools list below;
1. Preparis
Preparis is a comprehensive incident management tool designed to enhance organizational resilience. It offers robust features for incident reporting and emergency communication, ensuring businesses can swiftly respond to disruptions.
Key Features:
- Real-time incident reporting and tracking.
- Customizable emergency response plans.
- Multi-channel communication tools.
Pros:
- Enhances preparedness and response efficiency.
- User-friendly interface with customizable options.
Cons:
- May require training for full utilization.
- Pricing can be high for small businesses.
2. Atera
Atera is an all-in-one platform that combines remote monitoring, management, and incident reporting tools. It is particularly favored by IT professionals for its comprehensive approach to IT management.
Key Features:
- Remote monitoring and management.
- Automated incident reporting and ticketing.
- Integration with various third-party applications.
Pros:
- Streamlines IT operations and incident management.
- Cost-effective with a pay-per-technician model.
Cons:
- Limited customization options for reports.
- Can be complex for non-IT users.
3. Zendesk
Zendesk is renowned for its customer service solutions, including powerful incident management capabilities. It helps organizations manage customer inquiries and incidents efficiently.
Key Features:
- Multi-channel support for incident reporting.
- Advanced analytics and reporting tools.
- Customizable workflows and automation.
Pros:
- Highly scalable for businesses of all sizes.
- Excellent integration capabilities.
Cons:
- Can be expensive for small businesses.
- Complex setup and configuration.
4. BigPanda
BigPanda specializes in AI-driven incident management, offering real-time incident correlation and automated response capabilities. It is ideal for large enterprises with complex IT environments.
Key Features:
- AI-powered incident correlation.
- Automated incident response workflows.
- Integration with numerous monitoring tools.
Pros:
- Reduces alert fatigue with intelligent filtering.
- Enhances collaboration across IT teams.
Cons:
- High cost of implementation.
- Steep learning curve for new users.
5. Vatix
Vatix is a modern incident management tool that focuses on simplicity and efficiency. It offers a range of features designed to streamline incident reporting and resolution processes.
Key Features:
- User-friendly incident reporting interface.
- Real-time notifications and alerts.
- Comprehensive analytics and reporting.
Pros:
- Easy to use with minimal training required.
- Affordable pricing plans.
Cons:
- Limited advanced features compared to competitors.
- Fewer integration options.
6. New Relic
New Relic provides a robust platform for monitoring and incident management, particularly for software applications. It offers detailed insights into application performance and incidents.
Key Features:
- Real-time application performance monitoring.
- Automated incident detection and alerts.
- Detailed analytics and reporting tools.
Pros:
- Comprehensive monitoring capabilities.
- Highly customizable dashboards.
Cons:
- Can be expensive for small to medium businesses.
- Complex setup and configuration process.
7. PagerDuty
PagerDuty is a leading incident management platform that offers real-time operations and incident response capabilities. It is widely used by organizations to ensure high availability and reliability.
Key Features:
- Real-time incident alerting and response.
- Automated escalation policies.
- Integration with hundreds of third-party tools.
Pros:
- Highly reliable and scalable.
- Excellent for on-call management and incident response.
Cons:
- Pricing can be prohibitive for smaller teams.
- Requires time to fully configure and optimize.
8. ManageEngine EventLog Analyzer
ManageEngine EventLog Analyzer is a comprehensive log management and incident reporting tool. It helps organizations monitor and analyze log data for security and compliance purposes.
Key Features:
- Real-time log data monitoring and analysis.
- Automated incident detection and reporting.
- Compliance management and reporting tools.
Pros:
- Comprehensive log management capabilities.
- Strong compliance and security features.
Cons:
- Complex setup and configuration.
- Can be resource-intensive.
9. OneTrust
OneTrust is a versatile platform that offers incident management as part of its broader governance, risk, and compliance solutions. It is ideal for organizations looking to integrate incident management with compliance.
Key Features:
- Integrated risk and compliance management.
- Automated incident reporting and tracking.
- Customizable workflows and dashboards.
Pros:
- Comprehensive compliance and risk management features.
- Highly customizable and scalable.
Cons:
- Can be expensive for small businesses.
- Requires training to fully utilize all features.
10. ServiceNow
ServiceNow is a powerful platform that offers a wide range of IT service management capabilities, including incident management. It is designed to streamline IT operations and improve service delivery.
Key Features:
- Comprehensive IT service management.
- Automated incident management and reporting.
- Integration with various third-party tools.
Pros:
- Highly scalable and customizable.
- Excellent for large enterprises with complex IT needs.
Cons:
- High cost of implementation and maintenance.
- Steep learning curve for new users.
11. SolarWinds Service Desk
SolarWinds Service Desk is a robust IT service management tool that includes powerful incident management features. It is designed to help organizations streamline their IT operations and improve service delivery.
Key Features:
- Automated incident management and ticketing.
- Comprehensive asset and inventory management.
- Customizable dashboards and reporting tools.
Pros:
- Highly customizable and scalable.
- Excellent integration capabilities.
Cons:
- Can be expensive for small to medium businesses.
- Complex setup and configuration process.
12. Resolver
Resolver is an incident management tool that focuses on risk and security management. It offers a range of features designed to help organizations manage incidents and mitigate risks effectively.
Key Features:
- Automated incident reporting and tracking.
- Risk assessment and management tools.
- Customizable workflows and dashboards.
Pros:
- Comprehensive risk and security management features.
- User-friendly interface with customizable options.
Cons:
- Limited advanced features compared to competitors.
- Fewer integration options.
13. Opsgenie
Opsgenie is a powerful incident management platform that offers real-time alerting and on-call management capabilities. It is designed to help organizations improve their incident response times and ensure high availability.
Key Features:
- Real-time incident alerting and response.
- Automated escalation policies.
- Integration with numerous third-party tools.
Pros:
- Highly reliable and scalable.
- Excellent for on-call management and incident response.
Cons:
- Pricing can be prohibitive for smaller teams.
- Requires time to fully configure and optimize.
14. LogicManager
LogicManager is a comprehensive governance, risk, and compliance platform that includes incident management capabilities. It is designed to help organizations manage incidents and mitigate risks effectively.
Key Features:
- Integrated risk and compliance management.
- Automated incident reporting and tracking.
- Customizable workflows and dashboards.
Pros:
- Comprehensive compliance and risk management features.
- Highly customizable and scalable.
Cons:
- Can be expensive for small businesses.
- Requires training to fully utilize all features.
15. xMatters
xMatters is a robust incident management platform that offers real-time communication and collaboration capabilities. It is designed to help organizations improve their incident response times and ensure high availability.
Key Features:
- Real-time incident alerting and response.
- Automated escalation policies.
- Integration with various third-party tools.
Pros:
- Highly reliable and scalable.
- Excellent for on-call management and incident response.
Cons:
- Pricing can be prohibitive for smaller teams.
- Requires time to fully configure and optimize.
16. Freshservice
Freshservice is a modern IT service management tool that includes powerful incident management features. It is designed to help organizations streamline their IT operations and improve service delivery.
Key Features:
- Automated incident management and ticketing.
- Comprehensive asset and inventory management.
- Customizable dashboards and reporting tools.
Pros:
- User-friendly interface with customizable options.
- Affordable pricing plans.
Cons:
- Limited advanced features compared to competitors.
- Fewer integration options.
17. Splunk On-Call
Splunk On-Call is a powerful incident management platform that offers real-time alerting and on-call management capabilities. It is designed to help organizations improve their incident response times and ensure high availability.
Key Features:
- Real-time incident alerting and response.
- Automated escalation policies.
- Integration with numerous third-party tools.
Pros:
- Highly reliable and scalable.
- Excellent for on-call management and incident response.
Cons:
- Pricing can be prohibitive for smaller teams.
- Requires time to fully configure and optimize.
18. MetricStream
MetricStream is a comprehensive governance, risk, and compliance platform that includes incident management capabilities. It is designed to help organizations manage incidents and mitigate risks effectively.
Key Features:
- Integrated risk and compliance management.
- Automated incident reporting and tracking.
- Customizable workflows and dashboards.
Pros:
- Comprehensive compliance and risk management features.
- Highly customizable and scalable.
Cons:
- Can be expensive for small businesses.
- Requires training to fully utilize all features.
19. ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a robust IT service management tool that includes powerful incident management features. It is designed to help organizations streamline their IT operations and improve service delivery.
Key Features:
- Automated incident management and ticketing.
- Comprehensive asset and inventory management.
- Customizable dashboards and reporting tools.
Pros:
- Highly customizable and scalable.
- Excellent integration capabilities.
Cons:
- Can be expensive for small to medium businesses.
- Complex setup and configuration process.
20. Jira Service Management
Jira Service Management is a powerful IT service management tool that includes incident management features. It is designed to help organizations streamline their IT operations and improve service delivery.
Key Features:
- Automated incident management and ticketing.
- Comprehensive asset and inventory management.
- Customizable dashboards and reporting tools.
Pros:
- Highly customizable and scalable.
- Excellent integration capabilities.
Cons:
- Can be expensive for small to medium businesses.
- Complex setup and configuration process.
21. NinjaOne
NinjaOne is a comprehensive IT management platform that includes incident management features. It is designed to help organizations streamline their IT operations and improve service delivery.
Key Features:
- Automated incident management and ticketing.
- Comprehensive asset and inventory management.
- Customizable dashboards and reporting tools.
Pros:
- User-friendly interface with customizable options.
- Affordable pricing plans.
Cons:
- Limited advanced features compared to competitors.
- Fewer integration options.
22. SysAid
SysAid is a robust IT service management tool that includes powerful incident management features. It is designed to help organizations streamline their IT operations and improve service delivery.
Key Features:
- Automated incident management and ticketing.
- Comprehensive asset and inventory management.
- Customizable dashboards and reporting tools.
Pros:
- Highly customizable and scalable.
- Excellent integration capabilities.
Cons:
- Can be expensive for small to medium businesses.
- Complex setup and configuration process.
23. Rootly
Rootly is a modern incident management platform that offers real-time communication and collaboration capabilities. It is designed to help organizations improve their incident response times and ensure high availability.
Key Features:
- Real-time incident alerting and response.
- Automated escalation policies.
- Integration with various third-party tools.
Pros:
- Highly reliable and scalable.
- Excellent for on-call management and incident response.
Cons:
- Pricing can be prohibitive for smaller teams.
- Requires time to fully configure and optimize.
24. Atomicwork
Atomicwork is a comprehensive IT service management tool that includes powerful incident management features. It is designed to help organizations streamline their IT operations and improve service delivery.
Key Features:
- Automated incident management and ticketing.
- Comprehensive asset and inventory management.
- Customizable dashboards and reporting tools.
Pros:
- User-friendly interface with customizable options.
- Affordable pricing plans.
Cons:
- Limited advanced features compared to competitors.
- Fewer integration options.
25. Onspring
Onspring is a versatile governance, risk, and compliance platform that includes incident management capabilities. It is designed to help organizations manage incidents and mitigate risks effectively.
Key Features:
- Integrated risk and compliance management.
- Automated incident reporting and tracking.
- Customizable workflows and dashboards.
Pros:
- Comprehensive compliance and risk management features.
- Highly customizable and scalable.
Cons:
- Can be expensive for small businesses.
- Requires training to fully utilize all features.
Selection Criteria for Choosing Incident Reporting Software
Choosing the right incident reporting software is crucial for effectively managing and mitigating disruptions within an organization. Here are key criteria to consider when selecting incident reporting software:
-
Ease of Use: The software should have an intuitive interface that makes it easy for users to report incidents quickly and efficiently. This includes customizable forms and a straightforward process for submitting reports.
-
Customization and Flexibility: The ability to customize the software to meet the specific needs of your organization is essential. This includes custom fields, workflows, and reporting templates that align with your operational processes.
-
Integration Capabilities: The software should seamlessly integrate with other systems used by your organization, such as IT service management tools, CRM systems, and ERP systems. This ensures a unified approach to incident management and minimizes data silos.
-
Automation Features: Look for software that offers automation capabilities, such as automated alerts, notifications, and escalation procedures. Automation can significantly reduce response times and ensure that incidents are addressed promptly.
-
Analytics and Reporting: Robust analytics and reporting tools are vital for gaining insights into incident trends, resolution times, and recurring issues. This data is crucial for making informed decisions and improving incident management processes.
-
Scalability: The software should be able to scale with your organization as it grows. This includes handling an increasing volume of incidents and accommodating additional users and departments.
-
Compliance and Security: Ensure that the software complies with relevant regulatory requirements and industry standards. It should also have robust security features to protect sensitive incident data.
-
Mobile Accessibility: With the increasing need for remote work and on-the-go access, the software should offer mobile accessibility. This allows users to report and manage incidents from anywhere, at any time.
-
Vendor Support and Training: Consider the level of support and training provided by the vendor. This includes access to customer support, training resources, and documentation to help users get the most out of the software.
-
Cost and Pricing Model: Evaluate the cost of the software and its pricing model to ensure it fits within your budget. Consider factors such as licensing fees, subscription costs, and any additional charges for premium features or support.
-
User Feedback and Reviews: Research user feedback and reviews to gain insights into the experiences of other organizations that have used the software. This can provide valuable information on the software’s strengths and weaknesses.
By carefully evaluating these criteria, organizations can select incident reporting software that best meets their needs and enhances their incident management capabilities.
What are the key benefits of using incident reporting software?
Using incident reporting software offers numerous benefits to organizations, enhancing their ability to manage and mitigate disruptions effectively. Here are some key advantages:
-
Improved Response Times: Incident reporting software enables quick and efficient reporting of incidents, which can significantly reduce response times. Automated alerts and notifications ensure that the right personnel are informed promptly, facilitating faster resolution.
-
Centralized Incident Management: By providing a centralized platform for reporting and tracking incidents, these tools help organizations maintain a comprehensive view of all incidents. This centralization aids in better coordination and management of responses.
-
Enhanced Data Accuracy and Consistency: Standardized forms and templates ensure that all necessary information is captured consistently. This reduces the likelihood of errors and omissions in incident reports, leading to more accurate data collection.
-
Better Compliance and Risk Management: Incident reporting software often includes features to help organizations comply with regulatory requirements. By ensuring that incidents are documented and managed according to legal standards, organizations can mitigate risks and avoid potential fines or legal issues.
-
Increased Visibility and Reporting: Advanced analytics and reporting tools provide insights into incident trends, resolution times, and recurring issues. This visibility helps organizations identify areas for improvement and make data-driven decisions.
-
Streamlined Communication and Collaboration: These tools often include features that facilitate communication and collaboration among team members. This ensures that everyone involved in incident management is on the same page, improving overall efficiency.
-
Automation of Workflows: Automation features, such as automated alerts, escalation procedures, and workflow management, reduce the manual effort required in incident management. This not only speeds up the process but also minimizes the risk of human error.
-
Scalability: Incident reporting software can scale with the organization, accommodating an increasing volume of incidents and additional users as the organization grows. This makes it a sustainable solution for long-term use.
-
Improved Accountability and Tracking: By documenting every step of the incident management process, these tools enhance accountability. They provide a clear record of who is responsible for what actions, ensuring that incidents are followed through to resolution.
-
Cost Savings: By improving efficiency and reducing the time and resources spent on managing incidents, organizations can achieve cost savings. Additionally, by minimizing the impact of incidents, organizations can avoid the potentially high costs associated with prolonged disruptions.
Overall, incident reporting software is a valuable investment for organizations looking to enhance their incident management processes, improve operational efficiency, and ensure continuity in their operations.
Conclusion
In 2025, the landscape of Incident Management Tools and Incident Reporting Tools is rich with options tailored to various organizational needs. From comprehensive platforms like ServiceNow and Jira Service Management to specialized tools like BigPanda and xMatters, organizations have a plethora of choices to enhance their incident management processes. Each tool offers unique features, pros, and cons, making it essential for businesses to evaluate their specific requirements and constraints before selecting a tool. By leveraging these advanced tools, organizations can significantly improve their incident response times, ensure high availability, and ultimately enhance their operational efficiency.