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Why Businesses Need a Private WebRTC Video Conferencing Solution

WebRTC technology allows any business to do real-time video and audio conferencing with customers and employees without anyone needing to install any applications or plugins on their devices. Communication is done over ordinary website browsers like Mozilla, Google, and Opera. These are already being used by many people around the world today.

However, this technology is used by companies to carry out other things like exchanging files, data, and messaging easily over the Internet. WebRTC can also be used to provide video-based learning in education applications. It is also being used together with medical devices to provide telemedicine. Besides, many security organizations now use this protocol to transmit audio and video security footage without even involving a web browser.

Today, the technology supports over 1.5 billion minutes of video communication over web browsers in less than one week. Experts expect the market size of WebRTC technology to grow by 43% between last year and the year 2027 from last year’s value of $2.3 billion. This indicates its increase in popularity since starting less than ten years ago.

There are many reasons why a business would be better using a private WebRTC video conferencing solution developed with the help of WebRTC consulting than using proprietary and traditional methods of business video conferencing.

Advantages over Skype and other Proprietary Video Conferencing Solutions

Skype is a popular alternative for business-to-business video conferencing being one of the first solutions of its kind. It started in 2003 and has grown to host more than 100 million users per month. It supports video conferencing on mobile, PCs, and via the web. However, being a proprietary video conferencing solution, it has many limitations for small and large businesses alike.

To solve these challenges, companies are now working with WebRTC consultation to develop in-house private video conferencing solutions. These solutions are more customizable to the needs of the business concerning video conferencing. A business can, for instance, decide to have the app supporting one-on-one video chatting, group chatting, or conferencing with business partners and customers. A company can also decide to add more functionality and features than available on proprietary technologies like Skype.

The ability to customize your private video conferencing solution is important when looking for a video conferencing solution. This is so especially for businesses that rely on video conferencing or communication. Ideally, every business will need a video conferencing solution for instance in the face of pandemic-related lockdown challenges like we have had and due to pressures and benefits of remote working.

A customizable solution allows you to accommodate video conferencing needs when the business grows by for instance adding more customers. You will not need to pay extra money in the future to subscribe to a proprietary package that accommodates more users on video calls because your current package cannot handle those needs.

Sometimes when your business grows, it might become necessary to overhaul or change your video conferencing solution for good when it becomes clear that it cannot accommodate your needs after the growth. However, changing to a different solution or overhauling the current one may cost you more if, for instance, you must also change the business platforms like CRMs you have been using with your current solution. With WebRTC, you do not need to worry about the limit on the number of users you can host in a video conference.

Some video conferencing solutions like those built from scratch using technologies other than WebRTC might need you to hire engineers and coders to redo everything or do major changes to accommodate new needs. Not so with WebRTC because you only need to add a few lines of code when adding functionality and features. The technology allows you to customize your video conferencing application or solution within no time.

Because it is proprietary, Skype or other apps like it can change their communication protocols at any time. The code is not even available to the public. The changes might require a business to do upgrades that it does not like or ones that do not favor their business strategies. The business might even be forced to lose communication with clients or partners that are unable to do the upgrades. With a custom solution developed by WebRTC consultants, you will not worry about unexpected changes in protocols because you will have access to the entire webRTC code since it is open-source.

The other limitation of proprietary video conferencing applications is one would need to install web plugins and apps on their local devices to do video conferencing. This means they need their devices to have additional spaces. The effect could be unnecessary loading of the device and sometimes crashing of the device if not poor video quality and delayed communication. This affects the Android and PC-based video calling and conferencing solutions we have. In some cases, hackers can also inject malware on plugins and extensions before they are installed on the user’s device, which compromises the security of the applications.

In contrast, you do not need to install any extensions or plugins when using a private WebRTC video conferencing solution. Hence you do not have to worry about space limitations or the possibility of the app having been infected with malware. This advantage of WebRTC over proprietary solutions is making WebRTC based video conferencing solutions very popular in offices where employees can bring in their own devices for use at video conferences. It makes it easy for companies to video conference with employees anywhere in the world regardless of the device they are using.

Better Security with WebRTC

Private communications are non-negotiable for businesses. There is increased pressure to secure customer data and information. That pressure comes from customers and regulators. That said, a business will not go wrong getting a private video conferencing solution which implements strict data and information communication protocols and secure information exchange protocols.

These security protocols used in WebRTC video conferencing include Datagram Transport Layer Security and Secure Real-time Transport Protocol. Data is secured with encryption keys. HTTPS web protocol is also secure. With end-to-end encryption, third parties are unable to hack communications.

WebRTC allows businesses to avoid hacking that has been reported on proprietary platforms like Skype. For instance, it is now known that hackers can listen and decode communications over Skype. It has been in existence for a while now and expert hackers usually find loopholes. This means a business can expose its sensitive data when being shared with employees. Hackers can then use this information for malicious intentions to the detriment of the business and clients.

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