Customer relationship management (CRM) software provides small firms the essential capabilities to rival larger competitors, based on our experience. For instance, by automatically classifying your present clients and generating new leads, a CRM enhances both the customer experience and sales.
And that’s just the start of how this solution benefits your company!
10 Best Small Business CRM Software Australia Offers
In this article, you can know about CRM Software Australia here are the details below;
It’s critical to comprehend the functions and advantages of CRM software before selecting the best small business CRM Australia option for your company. Discover your top 10 small company CRM Australia choices by reading on.
What is a CRM software?
According to our experience, CRM software provides the tools you need to maintain contacts, automatically generate leads, and cultivate the kind of enduring relationships you want with your clients.
Make sure to search for a CRM programme that offers the following features while choosing one:
- native connections to Gmail, Outlook, and other commonplace programmes.
- Marketing and sales automation tools.
- two-way syncing with Xero or QuickBooks, your accounting programme.
- Lead follow-ups and appointment reminders sent out automatically.
- Customer portals accessible online to improve customer satisfaction.
- A sales team commissions calculator.
The growth of CRM software in Australia
One of the software markets with the fastest global growth is CRM software. According to our analysis, it is expected to rise to a value of $80 billion by 2025.
Due to the snowball effect that CRM creates for Australian organisations, the small business CRM Australia niche is crucial.
Businesses experience extraordinary revenue growth when they use CRM software, therefore other organisations must invest in a high-quality CRM system to stay competitive.
In 2018, Australian firms invested over $2 billion in CRM software—a figure that has increased significantly over the previous few years.
Why is the CRM market growing so fast?
Customer experience is now essential to the expansion of any small business, based on our own experience. Additionally, the shift in internet usage to mobile devices has increased the use of CRMs while on the go.
According to our research, more small firms are using CRM software to maintain their competitiveness with bigger enterprises. Sales and marketing automation solutions spur expansion and free up business owners’ time for new service or product development.
What does CRM software do?
We’ve discovered that small business CRM software is more than just a contact management tool thanks to our actual experience. Your sales process can be sped up by filling in the gaps with a robust CRM system.
We’ve discovered over time that a CRM improves all aspect of your sales process, from lead generation to completing a deal.
The top candidates for small business CRM in Australia are:
- Connect all of your company’s software needs.
- Sync your accounting software in real-time to keep your colleagues informed.
- Automate the routine chores you do every day.
- Streamline your workdays to free up more time for growth-oriented activities.
Why consider CRM implementation or upgrade?
It’s time to assess what prevents your small business from achieving its growth objectives when it comes to establishing or updating your CRM system.
The following are some ways that a CRM helps your company:
- A summary of the company-wide customer data, interactions, and transactions.
- gathering, analysing, and reporting data that is unique to your company.
- mobile app access to your lead and customer data when you’re on the go.
- Integrations that drive your business processes.
How does a CRM help?
A CRM benefits your company by ensuring that you never lose out on a sales opportunity. You’re going to close more deals if you have follow-up reminders and automatic lead capturing.
Our observations show that CRM technologies improve nearly every part of your business by enabling you to automate daily, weekly, and monthly chores.
Best CRM software in Australia
Even if it could be simple to look for the best, most affordable, or all-in-one small company CRM Australia software solution, it’s important to take into account a few important factors before making a choice.
The top ten CRM programmes for small enterprises are listed below. Each one lists the salient characteristics, advantages, disadvantages, and cost.
1. Method: CRM
This small business CRM Australia solution gives you customisable software that automates your operations and saves you hours of workdays.
With Method:CRM’s industry-leading automation, you can keep tabs on your sales process at every turn and never miss another sales opportunity.
Key features
Method: CRM provides the following features:
- Two-way syncing between Xero and QuickBooks users.
- 24/7 online customer portals to enable self-service for your clients.
- connections to Google Calendar, Outlook, Gmail, and other services.
- Utilise a 360-degree perspective of each customer’s history and interactions to manage leads and customers.
- obtaining leads via your website, email, etc.
Pros
- Utilise their smartphone app to conveniently keep informed and engaged.
- Use Method’s online self-serve customer portals to enhance your customer service.
- Utilise their drag-and-drop features to customise and construct the ideal CRM.
- unlimited users and complete access to all features during a free trial.
Get your free trial with a complimentary hour of customisation services with a team member.
Cons
- The method is presently only available in English.
- You must be a QuickBooks or Xero user in order to benefit from everything that Method:CRM has to offer.
Pricing
Method: Three price tiers are available for CRM. The currency for all plans is USD:
- Plan for contact management at $28 a month.
- Plan CRM Pro for $49 a month.
- CRM business plan for $85 a month.
There is no contract required and these programmes are offered on a monthly or annual basis.
2. Really Simple Systems
Picture courtesy of Really Simple Systems
Based on our review of this product, Really Simple Systems can help your small business close more deals and build enduring partnerships. This user-friendly small business CRM Australia solution takes care of your customer service, marketing, and sales operations.
Key features
Among their noteworthy characteristics are:
- tracking of past interactions and customer history.
- Included email campaign and marketing tools.
Pros
- Free and amazing customer service.
- easy to navigate and use.
Cons
- You frequently times out of the software.
- restricted custom reporting.
- gives only the Professional plan’s free trial.
Pricing
A limited-time free version of Really Simple Systems’ software is available, along with three annual paid pricing levels. AUD is used to bill for all of their packages:
- Initial plan: $16 a month.
- Plan for professionals: $35 a month.
- Business plan: $55 a month.
3. Salesforce CRM
A snapshot of the Salesforce interface.
Picture courtesy of Salesforce
There are several options available from Salesforce for the ideal small business CRM Australia solution for your company. They provide you with solutions to automate and personalise your support, marketing, and sales procedures.
Key features
Among Salesforce’s primary attributes are:
- a smooth interaction for the user.
- Tools for automating monotonous processes.
- Instruments for multiple sectors.
Pros
- Adaptable cloud computing system.
- Adaptable choices.
- automation of marketing.
Cons
- Reaching customer support is challenging.
- Typically, a Salesforce expert or consultant is required, albeit at a significant cost.
- provides a free 14-day trial.
Pricing
Salesforce has AUD-billed small business price plans:
- Plan for necessities: $35 a month.
- Plan for professionals: $105 a month.
- Business plan: $210 a month.
- $420 a month for an unlimited package.
4. Zoho CRM
An image of the Zoho CRM dashboard.
Picture courtesy of Discover CRM
All of the customer management features you need to manage your small business are available with Zoho CRM. from finance to marketing. They also provide a limited feature set in a free version of the software, good for up to ten users.
Key features
- 360-degree perspective of the clientele.
- Simple and quick lead generation.
- connection to additional apps.
Pros
- Customer service is really reachable.
- The development of forms is quite customisable.
Cons
- unclear reporting features.
- Tools from their web version are not available in their mobile CRM.
- User interface is not friendly.
Pricing
There is a 15-day free trial period and four pricing tiers with AUD billing for Zoho CRM. Among them are:
- Free plan: monthly cost of $0.
- The basic plan costs $75.90 a month.
- Regular rate: $152.90 a month.
- Plan for professionals: $383.90 a month.
5. Streak
An image showing the Gmail connectivity with Streak.
Picture courtesy of Streak
Through the use of this tool, our team found that Streak is a terrific solution for small businesses searching for an Australian CRM with strong Gmail connection. Streak covers several departments in your company, including as sales and customer service, and provides excellent tools for a wide range of sectors.
Key features
Here are some of Streak’s salient characteristics:
- templates for the sales pipeline.
- Email contact information is collected and added to your CRM.
- Automated email marketing and sales follow-up.
- the ease with which data can be shared throughout your company.
Pros
- Fields and forms are easily customisable.
- interface that is easy to use.
- Provides a trial version of their programme.
Cons
- Their lower-cost programmes solely offer email assistance.
- Must utilise Gmail to gain from this software.
- Only provide a 14-day free trial on their Pro package.
Pricing
Streak offers a free version of their programme and three commercial pricing packets. All of their containers are billed in USD. Among them are:
- Solo plan: $15 per month.
- Pro plan: $49 per month.
- Enterprise plan: $129 per month.
6. HubSpot CRM
Screenshot of HubSpot dashboard.
Picture courtesy of HubSpot
If you’re seeking for basic CRM tools for small firms, HubSpot has you covered. This software tracks your leads from awareness to close as they move through the sales funnel.
They provide CMS hubs, marketing, sales, and customer service tools.
Key features
Among the greatest advantages of HubSpot CRM are:
- Email marketing used for lead nurturing.
- handling of contacts.
- More than 300 applications are integrated.
- Chatbot and live chat assistance.
Pros
- gives information about the pages that your clients visit.
- dashboard and interface that are easy to use.
- Content management software integrated into web design.
Cons
- costly based on the tools required.
- Limited adaptability in pricing schemes based on contracts.
- The HubSpot CRM templates are hard to edit.
- It can be difficult to switch from a WordPress website to one using HubSpot’s CMS.
Pricing
There is a free version of HubSpot CRM and paid versions available as you grow. Their price options are broken into numerous centres, including transaction, sales, customer service, and more.
Hubspot offers a Starter plan, Professional plan, & Enterprise plan paid in USD. The starting price for their Starter plan is $50 per month, payable monthly, or $540 per year. The costs of their other two plans are available upon request. Also check HDR Software
7. nimble
A snapshot of the dashboard for Nimble CRM.
Picture courtesy of G2
A CRM that prioritises communication and makes it easy to keep in touch with leads & customers is called Nimble.
We’ve discovered that Nimble offers a simple approach to handle messages, divide up clients, and stay on top of social media marketing. It’s a reasonably priced small business CRM Australia solution.
Key features
Among Nimble’s noteworthy characteristics are:
- many techniques for obtaining leads.
- Simple lead and customer segmentation.
- There is an iOS & Android mobile app available.
Pros
- Get notifications for Microsoft Teams, social media, emails, and more in one location.
- Simple to use UI.
- Not too costly in contrast to other CRMs.
Cons
- provides just a 14-day free trial.
- little assistance for customers.
- lacks a lot of the features that other CRMs offer small firms.
Pricing
With a single plan commanding $19 (USD) per user per month if delivered annually or $25 (USD) per user per month if delivered monthly, Nimble’s pricing is simple to understand.
Up to 25,000 connections, 1,000 custom fields, and 2 GB of storage space are all included in the Nimble features package. Upgrades are available if you need extra storage space or contacts.
8. Agile
An Agile CRM dashboard screenshot.
Photo courtesy of Outils Webmarketing
Agile CRM is widely used by companies to automate their marketing, sales, and customer support procedures. Upon testing this solution, we discovered that it provides the fundamental resources small businesses require to succeed.
Key features
Here are a few of Agile’s salient characteristics:
- Contact information is easily synchronised with their platform.
- Contact and company fields that are customisable.
- tools for segmenting, targeting, and sorting.
Pros
- Software that is reasonably priced.
- Managing contacts is easy.
- an intuitive user interface designed for beginners using CRMs.
- Automated sales procedures facilitate contract closure.
Cons
- delivers their Starter package’s lone integration capability.
- Email features are inconsistent and prone to errors.
- Few integrations with external parties.
- Insufficient ability to customise reports.
Pricing
Agile has three subscription options in addition to a free version of their CRM software. Their plans are all billed in US dollars. Among them are:
- Initial payment plan: $8.99 / month.
- Regular plan: monthly cost of $29.99.
- Business plan: $47.99 a month.
9. NetSuite CRM
An image of the dashboard for Oracle NetSuite CRM.
Oracle NetSuite CRM is the image source.
A well-known and comprehensive customer management software programme is called NetSuite. Using this software, we have discovered that its areas of expertise include accounting, finance, payment gateways, inventory management, and other services.
Key features
- management of cash flow.
- Tools for allocating expenses to specific projects and keeping track of spending.
- A comprehensive dashboard featuring tasks, KPIs, earnings, losses, and GANTT charts.
Pros
- Free and open-source API for software system interactions.
- provides employee-specific dashboards.
- It’s simple to convert estimates into invoices.
Cons
- The CRM Australia solution for small businesses can be expensive.
- Ideal for medium-sized to large businesses.
Pricing
Monthly fees for NetSuite CRM start at about $129 for per user. Their prices are all quoted in US dollars.
10. SugarCRM
An image displaying the SugarCRM dashboard.
Picture courtesy of Medium
SugarCRM is a CRM that provides automation for sales, marketing, and customer support for small organisations. Also check field service management software
Key features
Among SugarCRM’s primary attributes are:
- adaptable personalisation.
- intuitive builders for campaigns.
- Automation for sales and marketing.
Pros
- assistance with technical problems.
- Better tools for marketing automation.
- a complete picture of each customer’s progress through the sales funnel.
Cons
- There are not many third-party app integrations.
- Dashboards lack user-friendliness.
Pricing
These AUD-billed pricing plans are available from SugarCRM:
- Sell plan: $69 a month at launch.
- Serve plan: $112 a month at first.
- Enterprise plan: $119 a month at launch.
- Market plan: $1400 a month to start.
So,which one should I get?
A small business CRM Australia solution should take into account functionality, cost, and overall industry fit. Now that you are aware of your best possibilities, bear the following in mind:
- Your little company’s software implementation budget.
- areas where more tools are necessary for your firm to run well.
- where your firm will profit from automation.
- Goals for current growth and how they are to be met.
Tested and proven, Method:CRM provides small businesses using Xero and QuickBooks with the best features and connectors.
Everything you require at a reasonable cost. Method: Upgrades to CRM are available as needed, and it develops with you.