How to optimize the search feature function as good as possible. An integral part of a knowledge base platform is knowledge discovery. An effective search engine is necessary to make it easier to locate the appropriate content in the knowledge base. Above all, it is imperative that the search engine promptly indexes and makes accessible any recently published items.
How to optimize the search feature in the knowledge base
In this article, you can know about How to optimize the search feature here are the details below;
Importance of search
Readers of knowledge bases get a better user experience from search engines. Readers can utilise the search option to find the right material rather than attempting to identify an article using a pre-defined category. Keyword searches allow readers to quickly find relevant articles from search engines!
Search feature not only improves user experience but also increases interaction with knowledge base information. It’s possible that readers are unaware of the intricate taxonomies used by organisations to arrange their content, and they don’t have time to “look and find.” If a reader has to navigate a complicated structure to find material, they may leave quickly if the content is irrelevant! The goal of having a self-service knowledge repository is purely defeated by this. A reader’s engagement with the knowledge base increases when they can locate pertinent stuff rapidly. This increases client retention and results in a drop in customer assistance tickets. Also check PDF Search Engines
Document360 Search
We at Document360 recognised the value of search in content engagement and knowledge discovery. We use a potent search engine powered by artificial intelligence to instantly index any article in the knowledge base. Our search is powered by a third-party source.
Document360: A search engineSearch terms can be emphasised in the search result pages and this search engine can be customised for a specific project. Along with these cool features, search shows the top five search results sorted by default for easy browsing.
By going to Settings -> Knowledge Base Site -> Article settings & SEO -> Search highlight, you may configure the search highlight.
In addition, Document360’s search results offer a breadcrumb of the content, making it easier for users to comprehend how knowledge base content is arranged.
A user-friendly knowledge base programme that makes it simple to upload content and incorporate it into any kind of application. Try out Document360!
How to optimize knowledge base search
You may optimise the knowledge base search tool for indexing content and bringing up relevant knowledge base articles by adhering to a few best practices. Also check FastPeopleSearch
- An important part of developing a search index is the article title. When a reader types a term into the search field, a search engine will retrieve the appropriate article if the article’s title is relevant.
- Include pertinent tags in the article since search engines utilise tags to give priority to relevant content.
- Write text that is pertinent to the tags and title. Making sure that the material contains numerous instances of the search term highlights how relevant it is to the keyword.
- Search engine performance is improved by making sure the article slug is pertinent to the content of the article.
Search Analytical
We offer sophisticated search analytics in addition to a strong search engine. Knowledge base owners can better understand search engine performance, user volume, and search query volume by utilising search analytics. Additionally, Document360 offers the ability to compare these variables across time.
The “Popular Searches” part of the search analytics page contains a list of the top search terms. This gives you important insights on what your documentation’s users are interested in and which of your pertinent pieces they are accessing the most. For self-service to be possible, these items must be of the highest calibre.
To assist content creators, we also display the keyword “No search result.”
- If there isn’t already an article for that keyword, create one.
- To aid in information discovery, tag existing knowledge base items so that they show up in search results.
By examining the long-term patterns of these keywords and their frequency, you may add relevant article tags and create material that is acceptable for your viewers.
Popular searches using Document360-search analytics
Closing remarks
A key element of knowledge base platforms is the search function, which aids in knowledge discovery. Customers will find material more quickly and interact with your documentation more when you use a search engine.