On-Premise Knowledge Base: Benefits, Drawbacks, and Options. For businesses looking to optimise their content delivery for internal or external users, the question of where and how to host your knowledge base is crucial. For documentation to be as effective and scalable as possible, it must be managed correctly. Hosting influences how you manage your knowledge base and content, as well as possible workflows and resource allocation, even though it might not be visible to your users.
On Premise Knowledge Base Pros, Cons and Alternatives
In this article, you can know about On-Premise Knowledge Base here are the details below;
Organisations worried about access, security, and other issues are worried about the vendor’s hosting of their website when they engage in SaaS knowledge base solutions. There are other hosting choices, such as private and on-premise hosting, each with specific advantages and disadvantages.
Because different firms and their clients have varied needs when it comes to hosting their knowledge base, you should give this subject significant thought.Businesses who are accustomed to handling their resources internally, for instance, may find it difficult to transfer control to their SaaS provider by using a knowledge base. There are significant consequences for security, data control, access, and other concerns related to how you host your knowledge base.
What is an On-Premise Knowledge Base?
Because it is housed on their internal network, some businesses are interested in on-premise knowledge bases, also referred to as self-hosted databases. As an alternative to depending on the cloud or distant private servers, organisations with the means to self-host the knowledge base might host the website on their own servers.
Consider it in this manner. Rather of being forced to pay recurrent licence payments, you can download the software just once, host it yourself, and pay a perpetual licence charge. Should you select this option, you will be in charge of maintaining the software and staying current with all applicable security regulations.
Businesses find it appealing because, in contrast to paying for access over time, you can theoretically own the software. There are variations in the ways that software companies distribute their products. Some software providers grant licences for their products to be deployed on the on-premise servers of their clients. Knowledge bases are no different from other on-premise installations that are frequently selected by businesses with in-house IT departments. In certain cases, receiving updates, maintenance, and support may require an annual cost.
In a Software as a Service (SaaS) model, organisations download and use the software locally rather than remotely. The knowledge base is accessible to everyone on your network and stores data internally.
Pros and Cons of on-Premise Knowledge Bases
Naturally, there are benefits to selecting an on-premise knowledge base over Software as a Service. Businesses can be searching for solutions that let you use an on-premise architecture to access the software. Companies who have the means to host on-site can take advantage of the following advantages and drawbacks.
Your knowledge base is far less susceptible to attack danger when it is hosted on your own local networks. There are fewer opportunities for security breaches because the knowledge base is only available by internal users, and you can simply manage who has access.
Advanced features & Flexible Customization Options
You have the ability to access sophisticated features and versatile customisation options once you download and own the code. As long as you adhere to the licence agreement’s guidelines, you are free to alter the source code to your specifications and even add features you’ve always wanted.
Upfront Costs
If your IT staff and servers are already within your reach, then all you need to spend for on-premise hosting is the first licence price. Since you know exactly what you have to pay for, an on-premise knowledge base may be a cost-effective investment if you already have these resources available.
Data Control
You don’t have to be concerned about what an outside party might do with your data when you have control over it with an on-premise knowledge base. You are able to reassure your clients or consumers that their data is safe and that you are capable of handling it.
Offline Access
On-premise hosting is the best option if you need to access your knowledge base offline because it is accessible over your internal network. On-premise solutions can be utilised locally and circumvent connectivity issues or slow network rates.
Cons:
The on-premise hosting option for your knowledge base does have a number of drawbacks, though, that you should be aware of.
Long-Term costs and Ongoing Maintenance fees
Even though hosting your knowledge base on-premise could first seem appealing because of possible cost savings, regular maintenance fees and other enduring expenses quickly eat away at your budget. Physical hardware updates and maintenance might be expensive when compared to the advantages of contracting out this work to a cloud provider.
Limitations on Scalability or Expansion Plans
Scaling or expanding requires additional hardware, which can be expensive and time-consuming to acquire. Because you are depending on your current resources when hosting your software, scaling up or down is more difficult. Having enough physical room to store your servers is another issue.
No Access for Remote Teams
For geographically dispersed businesses, providing remote personnel with access to your knowledge base can be challenging when it is hosted on-premise. Instead of accessing the software via the cloud, as with a SaaS solution, users will require to be able to click to the local network.
Data Loss Risk at System failure
You run the risk of losing data in the event of a system failure if your software and data are hosted on-premise. The whole point of having a knowledge base is defeated if you don’t have cloud backups for important material that might be lost and cannot be recovered.
Are you considering the Document360 Knowledge Base? Set up a demo with one of our professionals.
Private Hosting: A Good Alternative to an On-Premise solution
Private knowledge base hosting is an excellent substitute for on-premise hosting. For our clients that need the extra advantages of outsourcing this part of your business, we provide private hosting through our knowledge base solution, Document360.
Having your own dedicated cloud server with resources that aren’t shared with other users is known as private hosting in the cloud. Since you can tailor resources for your workloads and send content to your clients faster with lower latency, you have all the benefits of a cloud hosting server with fewer drawbacks.
Because they must provide the benefit of private hosting to their clients and consumers, many businesses opt for Document360. They desire access to a SaaS knowledge base free from the performance-compromising consequences of many parties sharing the same resources. Because private hosting more than meets our customers’ expectations, Document360 hasn’t felt the need to provide an on-premise option due to the advantages of the privately hosted model. Also check Benefits of CRM Software
Advantages of Document360’s Private Hosting Option
When it comes to private hosting for your knowledge base, Document360 has some very important advantages.
Data Control
You have complete control over your data when you choose Document360’s private hosting option. You can adhere to data sovereignty regulations by hosting your knowledge base in any location where Microsoft Azure data centres are accessible. Granular data control also enables you to take advantage of SaaS knowledge base software while satisfying the demands of your clientele.
Customization
Because you may tailor the resources to your demands, you can take advantage of different infrastructure providers. Since we are aware that our business clients have different needs, we don’t take a one-size-fits-all stance. You can discuss your preferences with our staff regarding the hosting of your knowledge base if you decide to go with Document360.
Access for Remote teams
Document360 allows you to host your knowledge base privately so that colleagues located anywhere in the world can securely access it. With enterprise Single Sign-on (SSO) technologies like SAML, OpenID, and JSON Web Token (JWT) approaches, you never have to worry about security breaches. For businesses that wish to be free from the confines of their own private network, remote access for teams is far more advantageous.
Scalability
With Document360 private hosting, you can scale your knowledge base up or down based on how many resources you need. An exclusive and dedicated environment for your business can provide optimal performance and more seamless day-to-day operations, doing away with the need to make expensive hardware investments in order to scale.
Cost-Saving on Infrastructure and Maintenance
Private hosting allows you to outsource infrastructure and maintenance, which saves a lot of money because the vendor can manage these tasks more efficiently. Unlike on-premise hosting, Document360 takes care of operating the software on your own servers, so you don’t have to pay for that.
Disaster Recovery
The systems that host the software and data are completely backed up for disaster recovery in the worst-case event that the software goes down. We constantly store a backup copy of your knowledge base so you can always go back to it in the unlikely event of an unexpected data loss. This way, the impact on your productivity is minimised.
Maximum Performance
Using Document360, provide your clients with the substance of your documentation at breakneck speed. You may help divert support tickets and raise customer satisfaction by acting quickly. Document360 can offer content to your consumers significantly faster and guarantee that they have instant access to the information they require because you are not sharing the hosting resources with other clients.
Private Hosting vs. On-premise server
On-premise servers and private hosting offer some of the same benefits. First of all, they both give businesses access to specialised resources that enhance the functionality and accessibility of their knowledge base. Both provide greater control over the data and guarantee on its storage location.
The similarities stop there. When using on-premise hosting, you always need to have access to an IT department that is available around-the-clock to manage your servers and software. It’s possible that you spend more time administering software than creating and disseminating content for your consumers’ benefit. With private hosting, all of this is handled.
Your knowledge base is as safe with private hosting as it is with an on-premise system since end-to-end encryption guards against online threats. You have all the benefits of using the cloud to access your resources, without any disadvantages that businesses might be concerned about.
With Document360, you can use low-latency, dedicated, geographically based content networks to provide your documentation content to your customer base more quickly than you could with on-premise software. Performance and making sure you provide the greatest client experiences are the main goals of private hosting. Also check Free Knowledge Base Software
Wrap Up
It makes sense that many businesses would like more control over how their knowledge base is hosted. We hope to have demonstrated how Document360’s private hosting vote for your knowledge base offers some major advantages over hosting your knowledge base on-premise, with regards to security, backups, and data control. For businesses looking to stay competitive, on-premise solutions are not worth the expense and effort.
You have complete control over the hosting of your knowledge base with Document360, which is essential for the business. You don’t have to worry about hardware maintenance and can scale up or down as necessary. We take care of everything so you can enjoy private hosting and concentrate on content creation.
In order to help you meet client needs, Document360 complies with strict organisational data security policies for businesses with additional security issues.