20 Notable Customer Experience Startups in 2023. Business executives concur that the importance of the customer experience—a broad overview of a customer’s connection with a company based on all of their interactions—cannot be overstated. However, statistics indicate that multiple customer perspectives exist.
According to recent Merkle research, 86% of firms believed they were giving customers a successful, comprehensive experience. Only 35% of consumers thought that businesses’ advertising and marketing strategies were adequate and relevant.
20 Notable Customer Experience Startups In 2023
In this article, you can know about Notable Customer Experience Startups here are the details below;
Modern organizations may need to reassess their own customer experience in light of the apparent disconnect between business aims and consumers’ genuine feelings. This post presents 20 hot startups that want to assist companies with CX issues in strengthening their bond with their clients.
1. Raydiant
5 year increase in searches: 220
Growth status of searches: regular
Founded in 2017
Location: California, San Francisco
Funding: $70.2M (Unknown Series)
What they do: Raydiant is a young company that specializes in digital signage and in assisting businesses in maximizing their in-person clientele. They offer a scalable technology solution that is simple to set up. In late 2019, the organization, formerly known as Mira, announced a $7M investment round that comprised 8VC, Bloomberg Beta, and other investors. This is another Notable Customer Experience Startups. Also check Magento Alternatives
2. Userlytics
5-year increase in searches: 1133%
Growth status of searches: Peaked
founded in 2009
Location: Florida, Miami
Finance: Not disclosed
What they do: Userlytics is a platform for online user testing. It’s intended to support businesses conducting user experience studies like card sorting, diary research, tree testing, and usability tests. Over 1,000 businesses presently use the platform, including Google, Microsoft, and Philips. According to the startup’s projections, its sales would increase by 15% YoY to $5.2M this year (Pitchbook). This is another Notable Customer Experience Startups.
3. ChurnZero
5-year increase in searches: 280%
Growth of searches is exponential.
founded in 2015
Washington, DC is the location.
$34.5M in funding (Series B)
What they do: ChurnZero gives businesses the knowledge and resources they need to fight client attrition or churn. You Mon Tsang and Mark Heys, who formerly worked together at Cision (formerly Vocus), founded the company. To date, it has raised about $35 million, with a $25 million Series B funding competition coming from JMI Equity, Baird Capital, and other investors in 2021.
4. MadKudu
5 year increase in searches: 1300%
Growth of searches is exponential.
founded in 2014
Mountain View, California is the location.
$27.1M in funding (Series A)
What they do: Through improved lead scoring, MadKudu aims to improve the customer journey for B2B businesses. The company, which is used by companies including Intercom and Gusto, highlighted its $5 million Series A fundraising round, the expansion of its board of directors and advisory board, and the debut of its newly designed website in 2020. This is another Notable Customer Experience Startups.
5. Meya
5-year rise in searches: -100%
Growth status of searches: Peaked
founded in 2015
Location: Canada, Ontario
Money: $1 million (seed)
What they do: Meya is a platform that businesses use to build support bots and enhance the customer experience. Meya’s platform is used by Google, Playstation, ESPN, and many other businesses to create white-labeled applications that automate a variety of consumer procedures, from upsells to refunds. Erik Kalvianen and Amanie Ismail, recent University of Waterloo grads, started the company in 2015. This is another Notable Customer Experience Startups.
6. MaestroQA
5-year increase in searches: 1700%
Growth of searches is exponential.
Founded in 2013
New York, New York is the location.
$31.5M in funding (Series A)
What they do: MaestroQA is a customer experience startup that promises to give businesses detailed information about the performance of their customer success team. After two failed marketing businesses, MaestroIQ and Adtrib, Vasu Prathipati and Harrison Hunter founded the platform, which interfaces with other popular business tools like Zendesk, Intercom, and Salesforce.
7. Moesif
5-year rise in searches: 0%
Growth status of searches: Peaked
Founded in 2017
Location: California, San Francisco
$15.5M in funding (Series A)
What they do: By learning how users are utilizing their API, Moesif assists API developers in enhancing their customer experience. Derric Gilling, CEO of Moesif and one of its creators, claims that the system is effectively Google Analytics for APIs. Moesif announced a $3.5 million seed investment round with participation from Merus Capital, Heavybit, and Zach Coelius at the beginning of 2019.
8. AfterShip
5-year rise in searches: -25%
Growth status of searches: Peaked
founded in 2012
Location: China, Hong Kong
$69M in funding (Series B)
What they do: As a customer experience business, AfterShip strives to enhance consumers’ perceptions of online shopping. The company, which was established in 2012, just recently hired sales personnel after experiencing years of success as a result of wise business alliances and recommendations. The business disclosed a sizeable $66M Series B fundraising round in Q2 2021.
9. Planhat
5-year increase in searches: 1800%
Growth status of searches: regular
founded in 2015
Sweden’s Stockholm is the place.
$50M in funding (Series A)
What they do: Planhat uses consumer usage data to provide ideas on how to enhance UX. Companies have seen an up to 10% boost in customer retention thanks to the software. Another startup claims that using Planhat improved their response rate from 38% to 54% and raised their NPS from 74 to 78. From 175 reviews, the platform has received an overall rating of 4.7/5 on G2. According to Planhat, it will generate about $90K MRR this year. This is another Notable Customer Experience Startups. Also check Stackline Alternatives
10. Threekit
5-year rise in searches: 100%
Growth status of searches: regular
Founded in 2005
Location: Illinois, Chicago
$65M in funding (Series B)
What they do: Threekit is a platform created to enhance the online shopping experience by making it simple for businesses to produce realistic 3D product photos for online listings. With the use of this technology, retailers have seen conversion rates rise by as much as 40%. Previously employed in the film industry as the CTO and creator of Threekit, Ben Houston created the visual effects for films including Poseidon, Superman Returns, and Avatar. This is another Notable Customer Experience Startups.
11. Surfly
5-year rise in searches: -100%
Growth status of searches: Peaked
founded in 2012
Location: The Netherlands, Amsterdam
3.8 million dollars (Non-Equity Assistance)
What they do: Surfly provides a way to share screens more easily during customer support discussions. Support agents, sales representatives, and consultants can swiftly and easily connect with their clients’ needs thanks to the remote co-browsing software. CEO and founder Nicholas Pil claims that the challenges of providing remote technical support inspired him to form the business.
12. Chattermill
5-year increase in searches: 300%
Growth status of searches: regular
founded in 2015
Location: England’s London
$34.8M in funding (Series B)
What they do: Chattermill is a platform for customer experience that gives businesses a comprehensive picture of various consumer comments so they can utilize it to better understand and serve their clients. Early in 2020, the firm raised $8M in a Series A investment round. DN Capital, Silicon Valley Bank, and Matt Price, SVP of Zendesk, were among the investors.
13. Loyalty Prime
5-year rise in searches: 0%
Growth status of searches: Peaked
founded in 2014
Location: Germany’s Munich
$6.9M in funding (Series B)
What they do: A global clientele is served by the reward program startup reward Prime. Brands may develop tiered programs, gamified programs, and more with its SaaS service. Early in 2020, the Munich-based business announced a €5 million (about $6 million) Series B fundraising round with Hi inov and BayBG Bayerische Beteiligungsgesellschaft as investors. This is another Notable Customer Experience Startups.
14. Critizr
5-year growth in searches: -28%
Growth status of searches: Peaked
founded in 2012
Location: France, Lomme
$19.5M in funding (Series B)
What they do: Critizr is a customer experience technology firm that makes it simple for retailers to receive client feedback. The technology enables retailers to interact with customers and respond to their input. A comprehensive look at customer experience insights can be beneficial for both local store locations and corporate offices. The business was founded by Nicolas Hammer and Thibault Carlier to aid retail establishments in adapting to shifting consumer demands.
15. Narvar
5-year growth in searches: -28%
Growth status of searches: Peaked
founded in 2012
Location: California, San Francisco
64M in funding (Series C)
What they do: Narvar is a software firm that assists companies in giving customers a better post-purchase experience, from increased communication to more straightforward returns and repeat purchases. Their ultimate objective is to help businesses attract loyal repeat customers. Narvar has assisted more than 1100 enterprises in influencing more than 125M clients worldwide since its start in 2012. This is another Notable Customer Experience Startups.
16. SnatchBot
5-year rise in searches: -100%
Growth status of searches: Peaked
founded in 2015
Israel’s Tel Aviv is the place.
Finance: Not disclosed
What they do: SnatchBot is a solution for improving customer service that enables companies to build chatbots that can assist clients and carry out tasks automatically across a variety of channels. The platform includes text-to-speech and speech-to-text features and touts a straightforward user interface that doesn’t require sophisticated technological knowledge. The company hopes to follow in the footsteps of other well-known Israeli businesses like Fiverr, Houzz, and WeWork.
17. QuestionPro
5-year rise in searches: 84%
Growth status of searches: regular
founded in 2002
Austin, Texas is the place.
Unknown (Non-equity Assistance) funding
What they do: QuestionPro offers an online survey platform that assists companies in gathering data to guide their business operations. Vivek Bhaskaran, who is currently the company’s CEO and possesses a degree in computer engineering from Brigham Young University, created the business. He also serves on the boards of many other technological businesses, including IdeaScale, TryMyUi, and LanderApp.
18. Timepoints
5-year growth in searches: 175%
Growth status of searches: regular
Founded in 2013
The place is Santiago, Chile.
$40K (for the seed)
What they do: Timepoints is a survey organization with offices in Chile that assists businesses in gathering and acting on customer feedback. Timepoints promises to make survey creation simple and enable real-time data collection for businesses interested in client retention. The company has the Woman Company Seal (Sello Empresa Mujer), which is used to identify female-run enterprises that provide services to the government, according to their blog. This is another Notable Customer Experience Startups.
19. ParcelLab
5-year increase in searches: 1600%
Growth of searches is exponential.
founded in 2015
Boston, Massachusetts is the location.
$112.1M in funding (Series C)
What they do: From shipment monitoring to refunds, parcelLab aims to assist brands in giving their customers a fun, optimal experience. Helping businesses keep their current clients is a fundamental goal of parcelLab, like many other businesses working to improve the post-sales process. The Julian Krenge and Tobias Buxhoidt-founded company is expanding further into the US market with the help of a new $112M fundraising round.
20. Directly
5-year rise in searches: 84%
Growth status of searches: regular
founded in 2011
Location: California, San Francisco
Funding: $66.8M (Unknown Series)
What they do: Using artificial intelligence technologies, they directly enhance consumer experience. The San Francisco-based firm has received funding from companies like Samsung NEXT, Industry Ventures, and M12 Ventures from Microsoft, to name a few. It collaborates with companies like Microsoft, Airbnb, and others. The business was ranked #340 on Forbes Magazine’s 2021 list of “Best Startup Employers.”
Conclusion
When analyzing these firms focused on customer experience, distinct trends emerge. First, a number of these startups concentrate on providing businesses with critical customer and business data so they may make better business decisions. Second, a few of these businesses have come to understand the advantages of using artificial intelligence to develop chatbot software.
Last but not least, numerous firms have centered their efforts on the precise stage of the customer journey where the post-purchase experience is crucial for ecommerce clients. Although the services offered by these companies vary, they are nevertheless connected by their commitment to assisting businesses in understanding, pleasing, and retaining their customers.