One of the greatest benefits that accompany your reliance on Business VoIP is the whole list of features that the service can work towards providing you. Without any of the physical limitations as in the case of PSTN that requires hardware for the creation of any new feature, VoIP is the standpoint of the deliverance of the most powerful enterprise tools costing you almost a fraction of money and hassle.
With this plethora of features and options, it is very often that many of the features are not even given a second glance let alone a chance to be used. However, with the world of online theft and fraud, we want to specifically draw your attention to the powerful feature of Virtual phone numbers.
Though there is a lot said and understood about the concept of Virtual numbers, there is still a lot of confusion surrounding the actual application of the virtual numbers.
A brilliant thing that can aid your business in the long run, let us take a closer look at the concept and application of virtual numbers.
What exactly are virtual numbers?
As the name suggests, the virtual numbers are practically just virtual numbers. But let us work with a better in-hand description of what virtual numbers are.
Virtual numbers are not associated with a telephone line directly, they are assigned to a device including the IP of your laptop, mobile phone app, or even a desktop softphone app. In simple words, the users can choose to assign a positive of one telephone number to their phone line.
Though not directly in line with the VoIP, the virtual number Australia gains the benefit of IP connections. And since their working is not defined by the presence of copper wires, the VoIP numbers are considered to be essentially virtual. One of the most famous examples of the same is Google Voice.
The google account holders can use their accounts to create a virtual phone line and separately assign a virtual phone line that can work from anywhere in the United States. They can then subsequently use the softphone to place and receive calls. If you are still unsure of their use, you can even use to redirect the phone calls to your actual cell phone.
Why do you as a business owner need Virtual numbers?
Even if you feel that your business doesn’t need the additional hassle of the Google voice in operation, that doesn’t necessarily mean that virtual numbers are useless to you.
If nothing else, the use of virtual numbers that lead to a simple cost-saving mechanism that will help you build up your savings for other things. For example, if your business requires long-distance phone calls to be made on a regular period, the virtual numbers will allow you to do that without any hurdles.
One of the most famous operational works in contact centers, the agents work to adopt the local numbers when calling up clients leading to a more personal touch to the conversation and an improvement in the customer experience at the same time.
If taken for example that you run a business in New York, but your target group is in the West coast, the virtual number will allow your business to provide not only a local number to your client along with local area code, but will also work in avoiding any long distance charges for your company.
In simple words, the virtual numbers help in the creation of a simple operation for you with professional experience for your clients.
The Main Benefits of Virtual Numbers
Though there is a huge number of needs of the Virtual numbers that suit different industries differently, let us focus on the main elements that suit everyone.
- Helps in the establishing of a local presence
Though we mentioned this before, it is worth mentioning again that the virtual numbers allow you to assign two or more numbers to one specific line for your business. This will help in the case where your business is located across the country from your customers, by providing them the ease of using a local number to call in.
The use of virtual numbers thus allows your business to establish a strong local presence without having one or having to invest in one. Your agents can work in providing a specific number to your clients for a more personalized experience of conversation.
- Cut Costs with Local Area Codes
Building up your local presence in the eyes of your customers will now do so without taking a toll on your finances. With a local area code, both your clients and your business can work without any additional fees that are associated with making any long-distance phone calls, especially for the businesses with an international presence.
Though some of the VoIP providers have worked in making it easier to dial international numbers, the concept of virtual numbers has taken the ease to another level.
- Establish a Professional Image
Thanks to the presence of virtual numbers, any business can create a professional enterprise image without any expensive investment or equipment as previously required. Virtual numbers provide the chance to any business to establish as many different numbers as they want to call in different services within the business.
You can have your pick between the vanity virtual number to boost your organization’s image or your standard virtual number to ensure consistency across the board.
- Flexibility Around the World
We have already explained how the virtual numbers can provide a local presence for your business, even internationally, the operation on the other side of the table is just as smooth. The virtual numbers can help provide this flexibility for your employees.
Since the virtual numbers are not directly tied to one specific phone set, your teams can work from any geographical position and not miss a single phone call.
- One Device, Two Numbers
Virtual numbers are specifically a great benefit for small businesses, saving a lot of money, and reducing the need for purchasing dedicated new phone lines.
One of the best features of the virtual numbers is the chance to use a single device and still keep all your business and personal use separate. If you choose to operate with a virtual number, even the need for a desk phone is gone and everything can be done with a single device!
A small addition with big benefits
A fairly simple concept of operation, the benefits that come along with virtual numbers can not only save a lot of money for your business but also help in the expansion of your business. For small teams or businesses working in a coalition, with multiple locations, the virtual numbers now add a new level of functionality and mobility that otherwise are non-existent to the legacy solutions.
So, take this small step to help your business today and reap the benefits in the present and future!