Take a moment to check the billing system in your restaurant!
Is it faster? Does it provide more service than just billing?
If no, then you are definitely missing out on a major opportunity to enhance the customer experience!
Managing a restaurant is a chaotic process. From maintaining the food quality, the tranquil ambiance to managing your employees and customers it incorporates a plethora of tasks. But with the right software, all these tasks became seamless. The emergence of the restaurant billing software has made tremendous growth in productivity in the food industry as well as it makes the whole process hassle-free.
What is a restaurant billing system?
Billing transactions can be made faster and effortless with the use of a restaurant billing system. Along with that, the right system can help you with inventory services, customer database storage, sales tracking, growth of your business, and much more. It acts as a data warehouse for your restaurant. Through its recorded data you can analyse your customers’ preferences, how the business works, the top-selling product, outlets that are performing well, and so on.
It even tracks the total working hours of your staff and all the expenses incorporated with your business. A wide array of billing systems are available on the market in which most of them have tailored made features like menu management, pricing, database optimisation, etc that are specially designed for coffee shops, restaurants, and bars.
How does restaurant billing software works?
Restaurant online billing systems are one of the most strong devices for every restaurant business today. Their robust and smart characteristics provide invoices, complement with payments, making payments to vendors, and literally safeguard and streamlined the business logs and reports.
After registering with the online billing software, you will get the ability to access all your data through the web and you can download the same on your device. Since it is a cloud-based technology more and more data can be stored without any restriction. Also, things mean all the data is accessible online anywhere anytime. It narrows down the time needed for tracking payments or even basic data entry. Recording and reporting data is usually a huge part of absolutely powerful business software because organisations need to be able to see their growth by comparing their numbers over time.
What are the advantages of using restaurant billing software?
You cannot oppose the fact the existence of restaurant management software has become unavoidable for a restaurant nowadays. The modern-day billing software is full-fledged and power- packed with a lot of advantages with are extremely beneficial for your business.
- Cloud-based Technology
Using a cloud-based system helps to discover special features that are essential for business growth. Let’s see one by one.
- Data Storage: Here the data is stored in cloud storage, not in your local server. Just imaging storing your huge amount of data from online food ordering systems, online table-booking, and third-party food vendors on an undependable server?
Chances of loss or leakage are really high. But using a cloud system that is trusted and used by millions is definitely a great idea. Since it provides unlimited storage capacity and security, no need to worry about physical spaces for storage or cyber threats.
- Data Privacy: As I mentioned early, cloud-based storage provides a high level of privacy for your customer data. This is specially designed to protect your asset from cyber threats and unethical hacking.
- Device Neutral: They are designed for any handheld device such as phone, or tablet; iOS, or Android. You can access the data from anywhere. Even if you are on a long vacation, you
can simply track the performance of your employees, the growth pattern, daily revenue, daily expenses, etc in just a few clicks.
Isn’t it amazing?
- Cost-effectiveness: One of the best things about cloud-based technology is that you don’t need to pay for a heavy upfront cost. It is far better than a traditional system which gets outdated in few months and all your investment just vanishes in a blink. But on the other hand, your restaurant POS software only needs a cheap monthly recharge and you can disconnect the subscription anytime you want.
- Constant Software Updates: Again because of the cloud-based technology it does not get outdated easily. It constantly provides new software updations with brand-new features to maintain your online billing software in-line with the modern software versions.
- Streamlining Supply Chain Process
Restaurateurs usually show reluctance to use multiple devices to know the status and feedback of their orders across channels. It’s both inconvenient and troublesome to manage. You can streamline the entire functions by supervising the restaurant supply chain operation with the POS system. It helps to manage the various processes like inventory, delivery, and other functions under one umbrella. It becomes more helpful for business franchises and chains that manage with multiple channels and vendors. The traditional billing systems can only handle a few processes like ticketing, printing receipts, and billing. But now you can streamline A to Z of your business from a single system.
For instance, if you are taking your food ingredients or raw materials from multiple vendors, then you definitely have reports including the costs, handling charges, etc. It will definitely create a lot of confusion in the future with the traditional ways of the billing process. But with an upgraded online billing system you can flawlessly handle and everything without any human errors. You can even track the small number of raw materials used in different outlets. The online food orders from Just Eat, Hungryhouse, UberEATS, and of course your own online food app will all be visible on your billing tool.
So convenient and easy!
Your billing system became the warehouse for all the data – both data reached through your outlets and through your online orders. Since both processes are streamlined, a pile of information and analytics will be available for study and analysing. This structured information is precious for your food business for better targeting the audience. When these structured data are linked with your analytics it provides accurate insights and helps you to shape the marketing objective according to the data-driven results and which in turn results in precise decisions.
By analysing and tracking the sales reports, you get a crystal clear outlook of the growth rate and helps in finding the loopholes and mistakes in your marketing objectives. You can even enlarge the business with the effective assistance of sales analytics, inventory analytics, and other expenses reports. With such analytics, you can make a better data-driven decision and ensure that there are no faults in your current business structure.
- Multiple payment modes
Great customer experience also comes from offering multiple payment options that your customers demand. As per customers’ preferences, your billing system should be flexible enough to provide multiple payment modes. Whether it’s cash, payment wallets, or debit/credit cards, your billing system should be capable to pick up all of it. Also with the support of multiple payment gateways, restaurant businesses will be able to launch brand-new and powerful business structures.
For instance, a delivery venture focused to manage a lot of restaurants and other outlets. But each of these vendors has its own payment source. The delivery company not only can’t merge with each source, but it would also rather furnish disparity by being able to make it simple for new vendors to carried within by providing a simple bond to whatever gateway the vendors use. All up to date payment methods should be included in your system so that your restaurant employees can effortlessly utilise this without confronting any issues.
- Feedback and Customer Service
When your customer places an order through your billing system, their report features get displayed and the status of the operable points should also get published right away. This is an essential factor of a restaurant loyalty management system and also for boosting customer services. There are a plethora of platforms for customers to convey their thoughts and feedback about your restaurant: Google reviews, Facebook, Twitter, and more. Whether it’s an ecstatic review or negative feedback about one of your dishes or packaging, customer feedback is important to recognise your potential as a business.
As for the review, it should be listed in the history unit and showcase when repeat orders are placed helps employees to have a finer understanding of who is they are serving the food to. The restaurant billing system provides real-time information that helps in building better customer relationships, change your menu according to customer feedback and preference, and accentuate the field of improvement for employees.
How to choose the best billing software for your restaurant?
So when you start looking for the best restaurant billing system, you will definitely find a range of options out there with different features and different price points.
So how do you choose?
Start by asking questions to yourself. Does my restaurant billing system merge with online ordering?
Am I done with using multiple software and multiple spreadsheets?
Do I have complete visibility of my business? How quickly can I serve my customers?
The modern billing system is not just about billing and invoicing anymore. It became the warehouse of your restaurant connecting your customer-facing tools with your back of house tools. Think of it as a command centre for your restaurant.
- Customer database
Your restaurant billing system needs to collect and connect customer data because a strong customer database, your restaurant marketing, and loyalty programs won’t be successful and without the stable rush of repeat customers you will always be got in the customer acquisition catch.
- Handheld and mobile
Billing is now handheld. A handheld pause system helps you cut down multiple backs and forth strips to the billing machine, this way you take orders on the go, and orders are processed faster and this effectively boosts your customer experience. Imagine how much further you could get out of your bustling hours of service if you could reserve those critical minutes.
- Fine dining
Fine dining is the best way to provide the best service to your customer, restaurant point of sale should have table billing to allow customers to place the order and pay for it right from their table. Especially during busy hour customers can easily book table reservations. You should definitely look for these essential features while you planning to invest in a POS system.
- Easy to use
Easy handling is one of the most significant parts when purchasing a restaurant billing software. In a particular restaurant, you will have people with different understanding skills, educational level, and comfort level some are quick learners while some others need more time to keep up with new technologies. But the system to want to purchase should be so easy to use even your waiters who are not very tech-savvy.
What is the disadvantage of billing systems?
- Saas will not allow customisation to the software since it is a deployment model. Since it has no personalisation choice these systems may not be easily affordable for very small ventures. So it is not a pocket-friendly choice for small scale business owners.
- The instability of updates can lead to trouble and inconvenience between purchases and credits.
- Computerised statement and management software lower human intervention, which reduces individual touch for the venture.
- Outreach to offline buyers who do not use the internet makes the process harder.
- Billing statements can go into spam folders due to decline by email servers; that leads to hindrance of payments.
- Most heavy software is not open-source or free to the public.
- The flexibility of the software depends on the amount of money you spend on it. The more flexible software you want, the more expensive the software will become.
Most of the restaurant billing software helps to streamline your restaurant business operations and provides a hassle-free service which in turn enriches customer satisfaction. However, there are a plethora of point-of-sale systems available in the market, but it is not necessary each one will perfectly fulfil your business’s prerequisite. Therefore, it is always recommended to purchase cloud- based POS services from a trustworthy partner. Point-of-sale systems are flourished with effective features that will help you to run your restaurant business more successfully and smoothly.